This Refund Policy (“Policy”) applies to all electronic purchases of goods from our business through this website (townsvillepsychologist.com.au), unless stated otherwise. Please note: this policy does not apply to products offered on the teachable platform or to consulting services.
Please read this Policy carefully before purchasing a product from Dr Emma Black, Clinical Psychologist, so that you are aware of your rights and how you can expect we will manage your request for refund if you are not happy with your purchase.
Customer Satisfaction is our Priority
At Dr Emma Black, Clinical Psychologist, your satisfaction as our valued customer is our priority. Under the term of this Policy, Dr Emma Black, Clinical Psychologist offers refunds of products and services under the Australian Consumer Law. We support your rights under the Consumer Guarantees in The Australian Consumer Law, which protect consumers when they buy products and services. If the Australian Consumer Law applies to your purchase, then we cannot avoid the Consumer Guarantees which it provides. If this Refund Policy is inconsistent with the Consumer Guarantees and the Australian Consumer Law, the Australian Consumer Law will prevail over our Refund Policy.
Any benefits or warranties in this Policy may apply in addition to consumer rights granted under the Australian Consumer Law.
Your Rights under Australian Consumer Law
Electronic products offered by our business come with guarantees under the Australian Consumer Law. If a product you purchased from us has a major failure (as defined in the Australian Consumer Law), then you may be entitled to a replacement or refund.
If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law), then you may be entitled to have the goods replaced. If you experience a minor failure with your purchased product, then you are entitled to have the failure rectified within a reasonable time. If rectification does not occur within a reasonable time, you are entitled to a refund for the product.
Where you have suffered any other reasonably foreseeable loss or damage from a failure in the product you have purchased you are also entitled to compensation under the Australian Consumer Law. Please note that the content of the electronic product cannot constitute a failure.
You can obtain further information about the Australian Consumer Law and your rights under the Consumer Guarantees from https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
Change of Mind
Please choose your product or service carefully. We do not offer any refund if you change your mind or find a similar product cheaper elsewhere.
Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a product you purchased if:
- You misused the purchased product or service in a way which caused the problem or failure.
- You knew or were made aware of the problem(s), issues or failures in the product or service before you purchased it.
- You asked for a product to be delivered in a particular manner different from that offered to you;
- You asked for alterations to a product that were not recommended by us or against our advice;
- You were unclear or unsure about the product or service you wanted to purchase;
- Any other exceptions that apply under the Australian Consumer Law.
Products Containing Your Data
If your products contain data, you are required to ensure that you back up any data to avoid data loss that may occur from the replacement or repair of the product. It is your responsibility to remove any sensitive or confidential data as this data may be accessible by anybody who accesses your product or service to assesses or provide repairs. Dr Emma Black, Clinical Psychologist is not responsible for any data lost as a result of the repair or replacement of your products.
Response Time
We aim to respond and process any requests for repairs, replacements or refunds within 5 working days of having received them.
Returning Products
Please contact us immediately to discuss a return by emailing dr.black.psychologist@gmail.com.
Processing Refunds
- Refund requests are only accepted within 7 days from date of purchase. After this time, no refund applies.
- Refunds will be returned the same way that payment was made for the product.
- You must provide proof of purchase to be eligible for a refund, repair or replacement.
- You may be required to provide identification to be eligible for a refund, repair or replacement.
- Refunds will be processed within 5 working days from the date your refund request was approved. Please note different financial institutions take longer to process payments which may delay the funds clearing in your account.
Force Majeure
A Force Majeure event is an event outside our control that delays or hinders our ability to perform its obligations under this Policy. A Force Majeure event includes but is not limited to fire, flood, earthquake or similar natural disasters, riot, war, terrorism, civil strife, labour disputes or disturbances, industry-wide material or services shortages outside our reasonable control, an outbreak of pandemic disease, governmental regulations, communication, technology or utility failures. Dr Emma Black, Clinical Psychologist shall not be deemed in breach of any undertaking in this Policy for the delay in performing, or failure to perform, any of its obligations under this Policy if such delay or failure result from Force Majeure events.
Upon the occurrence of any Force Majeure Event, Dr Emma Black, Clinical Psychologist shall give notice to the purchaser of our inability to perform or of delay in delivering products and services within 7 working days. Dr Emma Black, Clinical Psychologist] shall propose revisions the delivery schedule for products or services or termination of undertakings under this Policy where it is determined that performance is not possible because of the duration or effect of the Force Majeure event.
Where undertaking under this Policy is terminated as a result of a Force Majeure event Parties agree every effort will be made by both parties to negotiate a financial arrangement to mitigate and share any loss resulting from the Force Majeure event.
Contact Us
To discuss this Policy or any refund, repairs or replacements; please contact us in the first instance by e-mailing dr.black.psychologist@gmail.com.
Mail can also be sent to 107 Charters Towers Road, Hyde Park, QLD 4812.